N-Focus provides powerful reporting views into your call center:
- Real-time System Status Reports allow call center managers to immediately spot and react to operational problems before they become critical.
- Real-time Analysis Reports show Agents and Skill Groups in action each day.
- Detailed Historical Reports allow you to examine your agent and skill group effectiveness over any period of time using a drill down sequence.
- Agent desktop views keep agents updated on their personal performance.
- Triggers can warn managers when critical thresholds have been met.
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