news

Avander appointed European distributor for NetLert Communications N-Focus products. Please read the press release.

N-focus DEMO: please visit our on-line demo pag voor Nfocus, the BCMS-Vu replacement, go to the demo

Power to the end-user: NAV360 latest addition brings control back to the end-user: virtual phone, how to visually control your phone, continue........

DevConnect Program

Our partners are DevConnect Partners. This is a comprehen-sive set of sales, support and services program through which Avaya works with members to develop their products and solutions that interoperate with Avaya solutions.

about us

Avander offers a fresh and open minded view on existing Avaya environments. We help our customers to leverage their investment in Avaya by improving day to day operations with our expertise and unique solutions. Read more About Us

Making the Best Better

Many companies have invested in the very best - Avaya's robust contact center and unified communications solutions designed to consolidate organizations' customer-facing activities across all channels. Now it's time to make the most of this investment. We offer third party solutions that help to make the best even better. Please visit our download page for brochures.

Improved reporting

BCMS and CMS have been around for a very long time. They have given customers rock solid contact center reporting. We now offer replacements and extensions to those solutions. Avander brings web based reporting for BCMR/ BCMS-Vu and CMS. Easy-to-understand N-Focus and N-FocusPlus reports provide in-depth analysis of key call center operations. Learn everything about the N-Focus products. Or, maybe even beter: try our demo!

Improved administration

Every Avaya sytems administrator knows the hassle of entering new agents. Not only does one have to update Communication Manager, but also Audix and Elite. The list gets longer for serious contact centers: CMS, Interaction Center or Contact Center Express, WfM, Quality Monitoring, Proactive Contact, to name but a few. Working in conjunction with Avaya Application Enablement Services (AES) and Avaya Communication Manager, NAV360° allows end-users to easily manage and control their contact centers. Learn everything about NAV360. Or link directly to NAV360 Admin and addtional tools.

Improved analytics

Avaya has promised it’s users multi channel reporting and integrated business analytics for a long time. Now it’s finally here. A-NAV, part of IT-Navigator’s NAV360 suite, adds key tactical capabilities, by combining real-time updates on agents, skills, VDNs, call queues, campaigns and Key Performance Indicators from Avaya's contact center platform with time-sensitive information from such legacy corporate applications as CRM, ERP, billing and others. Learn everything about A-Nav.

Welcome to our site

We optimize your Avaya call center. We offer third party applications to enhance the performance and efficiency of Avaya Communication Manager systems. Our solutions are developed by Avaya DevConnect partners.