Many companies have invested in the very best - Avaya's robust contact center and unified communications solutions designed to consolidate organizations' customer-facing activities across all channels. Now it's time to make the most of this investment. We offer third party solutions that help to make the best even better. Please visit our download page for brochures.
BCMS and CMS have been around for a very long time. They have given customers rock solid contact center reporting. We now offer replacements and extensions to those solutions. Avander brings web based reporting for BCMR/ BCMS-Vu and CMS. Easy-to-understand N-Focus and N-FocusPlus reports provide in-depth analysis of key call center operations. Learn everything about the N-Focus products. Or, maybe even beter: try our demo!
Every Avaya sytems administrator knows the hassle of entering new agents. Not only does one have to update Communication Manager, but also Audix and Elite. The list gets longer for serious contact centers: CMS, Interaction Center or Contact Center Express, WfM, Quality Monitoring, Proactive Contact, to name but a few. Working in conjunction with Avaya Application Enablement Services (AES) and Avaya Communication Manager, NAV360° allows end-users to easily manage and control their contact centers. Learn everything about NAV360. Or link directly to NAV360 Admin and addtional tools.
Avaya has promised it’s users multi channel reporting and integrated business analytics for a long time. Now it’s finally here. A-NAV, part of IT-Navigator’s NAV360 suite, adds key tactical capabilities, by combining real-time updates on agents, skills, VDNs, call queues, campaigns and Key Performance Indicators from Avaya's contact center platform with time-sensitive information from such legacy corporate applications as CRM, ERP, billing and others. Learn everything about A-Nav.