NAV360° combines real-time contact center management, performance management and centralized administration into a flexible, scalable framework that provides a single user interface and centralized data access.
NAV360 maintains system transparency, as well as complete privacy and security. To top things off, NAV360 Admin supports seamless Active Directory integration with single sign-on functionality, enabling all IP phones and unified messaging applications to be directly controlled from within Active Directory.
NAV360° allows end-users to design routing rules, set up new agents, VDNs and skills, and view real-time statistics without the need for extensive technical knowledge or education. Users can also set up notification rules on every available statistic – including customer service level formulas – through an advanced threshold tool.
NAV360 has a base module (NAV360 Admin) plus some interesting modules to enhance your contact center operations: A-Nav, a reporting tool integrating business data and MyNav, an agent desktop assistant. Read all about it here.
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